Pozdrav, sigurno ste upoznati sa spamom koji šalje
, nažalost neki od nas (dosta firma iz hrvatske) su i nasjeli, te im poslali ispunjenu formu, stavili štambilj i potpis, a za uzvrat smo nakon 2 tjedna dobili račun na 990€. neznam ako netko ima kakav savjet, evo prilažem e-mail koji sam im poslo nakon što sam primio račun i njihov odgovor…
hi, i wanna to cancel order to put my company into your guide. At first, you sent me a lot of SPAM, after that i try to fill the form that you stop bothering me, because it say that Updating is free of charge, and now you send me a bill for 990€, ridiculous. please stop bothering me.
Dear Mr Curak,
I am writing on behalf of EU Business Services Ltd.
I am affraid that your cancellation request comes too late to be validated. Please review the order form and the terms and conditions that govern it. As you will see, we offer our clients a period of seven days after signing the order to cancel it in full.The order signed on behalf of InfoStudio is dated 3.04.2008. This means that you could have cancelled this order until the 10th of April.
Having received a signed order on your behalf and with no ulterior notification from you that you wish to cancel this order, within the given time, we normally took the signature as a firm acceptance of our services and did our job. Starting with the eighth day after signing your company benefits from our services, that is :an insertion into our directory, plus the cd with European businesses you have received. As you can see, we have respected our part of the agreement and we expect your company to do as well.
I will also ask you to review the order form and the terms and conditions. You shall see that all the details regarding our services and the contract to which you bind your company by signing (including price and duration and possibilities of cancellation ) are stated on the front page of the order form and reiterated in the terms and conditions. The price is stated three lines about the signature.
Updating is indeed free of charge but that is a different service that we offer to clients we already have. You yourself can now benefit from this service. Whenever changes interfere in your company’s details ( adress…name…division) we will update your company’s data in our directory, without any cost, at your request. Insertion however costs 990 euro per year, as stated on the order “the price per year is euro 990”. I remind you that the order clearly asks, " Only sign if you want to place an insertion" and that " the signing is legally binding".
I am sorry that you did not read the whole content of the order form, but we cannot cancel the invoice for the first year, as we have already delivered our services and we have our costs regarding your insertion. And above all, there is no other possibility of cancellation offered in the terms and conditions that govern this order form and that we cannot breach.
However, you still have the possibility to cancel this order for the years two and three of the agreement( as by signing you agreed for a three year subscription), provided you make the payment for the first year’s subscription, invoice no.12149 (meaning the services that we have alredy delivered). Please review paragraph 6 of the Terms and Conditions that grants you this right.
Let me know what you have decided.
EU Business Services Ltd.
Call center: 0031 203 120 477
Fax: 0031 205 248 107