We are always trying to offer best possible service and resolving all issues very quickly. During vacation season and Christmas holidays it may take us longer time than normal to help you. It is very important for us to always keep you satisfied and happy.
- We offer 14 days return policy (from the date you received your items).
- The above order return and refund is possible only if all returned items are unused/unopened.
- Order return is not possible for some items like tools, software one time use products
- The refund will be made within 14 business days after we have received and approved the returned items. Shipping and payment fees are not refundable.
- Complaints / claims must be emailed within 10 days (from the date you received your items).
- We will resolve all claims within 30 business days (except holidays and vacations).
NOTE: We don’t accept refunds on pre-orders, software and licenses.
NOTE: Some (very few) products are delivered directly from wharehouses outside ECC, mostly from Asia. Information about this is always on the product page in our webshop.
For this kind of products we do not charge any taxes. In some countries import taxes may apply. These fees are the sole responsibility of the customer. It’s quite uncommon that small packages with relatively cheap products will be charged any import fees in most countries… We will not be responsible for this kind of charges.
- Delivery time within European Union - using the cheaper registered mail service the package will arrive to you mostly within 3-10 business days after shipping, using more expensive door-to-door couriers its safer and it arrives mostly in 3-5 business days.
- Delivery time outside European Union - using the cheaper registered mail service the package will arrive to you mostly within 5-10 within Europe and 10-60 business days to other countries. US, Canada it is “normal” with shipping time over one month. It depend on your country customs and post office. Using more expensive door-to-door couriers it usually arrives in 3-10 business days.
If your package does not arrive after one month please email us, but not before…
If you pay with paypal and you didn’t receive your item, kindly open dispute on paypal and we will resolve problem within 14 business days
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